Frequently Asked Questions

When will my order be shipped?

All orders are processed and dispatched within 1-2 working days.

 

I need my order urgently?

Please contact us at charmedjewellery.enquiries@gmail.com to enquire if the item you would like to purchase can be dispatched the same day.

 

How do I track my item?

You can track your item using the following link: https://www.royalmail.com/track-your-item

Enter your tracking number, this will be supplied when your item has been shipped.

 

I need to return my item?

Personalised items and earrings are not eligible for return and refund, unless faulty. We do offer exchanges for a change of chain size.

 

How can I make  a return?

Please contact us at charmedjewellery.enquiries@gmail.com to inform us you would like to return your item. Please include your order number and reason for return.

 

I need to change my personalisation?

If your order has not been shipped, then please contact us at charmedjewellery.enquiries@gmail.com as soon as possible with your changes.

 

My order has arrived wrong, what should I do?

Although our items are carefully prepared by our skilled team, human error can very occasionally happen. Please email us at charmedjewellery.enquiries@gmail.com as soon as possible with a photo of the error.