Frequently Asked Questions

When will my order be shipped?

All orders are processed and dispatched within 1-2 working days.


I need my order urgently?

Please contact us at to enquire if the item you would like to purchase can be dispatched the same day.


How do I track my item?

You can track your item using the following link:

Enter your tracking number, this will be supplied when your item has been shipped.


I need to return my item?

Personalised items and earrings are not eligible for return and refund, unless faulty. We do offer exchanges for a change of chain size.


How can I make  a return?

Please contact us at to inform us you would like to return your item. Please include your order number and reason for return.


I need to change my personalisation?

If your order has not been shipped, then please contact us at as soon as possible with your changes.


My order has arrived wrong, what should I do?

Although our items are carefully prepared by our skilled team, human error can very occasionally happen. Please email us at as soon as possible with a photo of the error.