Frequently Asked Questions
When will my order be shipped?
All orders are processed and dispatched within 2 working days.
I need my order urgently?
Please contact us at firstname.lastname@example.org to enquire if the item you would like to purchase can be dispatched the same day.
How do I track my item?
You can track your item using the following link: https://www.royalmail.com/track-your-item
Enter your tracking number, this will be supplied when your item has been shipped.
I need to return my item?
Personalised items and earrings are not eligible for return and refund, unless faulty. We do offer exchanges for a change of chain size.
How can I make a return?
Please contact us at email@example.com to inform us you would like to return your item. Please include your order number and reason for return.
I need to change my personalisation?
If your order has not been shipped, then please contact us at firstname.lastname@example.org as soon as possible with your changes.
My order has arrived wrong, what should I do?
Although our items are carefully prepared by our skilled team, human error can very occasionally happen. Please email us at email@example.com as soon as possible with a photo of the error.